General Terms and Conditions of Sale

DE VERHUIZING.NL — Honderdland 215, 2676 LV Maasdijk, the Netherlands · Chamber of Commerce (KvK) 90.38.44.23

Article 1 — Definitions

• Customer: the client and/or the person whose removal goods are the subject of the removal agreement.
• Mover: DE VERHUIZING.NL, which professionally carries out consumer and business removals.
• Removal agreement: the contract for the carriage of goods under which the Mover undertakes to the customer to transport removal goods — within a single building or home, by road, or a combination of both.
• Removal goods: items located in a space that belong to the furnishing, furniture or fittings of that space.
• Household contents: all removal goods covered by the removal agreement, with the exception of money and securities.
• Consumer removal: a removal for a natural person who is not acting in the course of a profession or business.
• Business: any enterprise or institution, whether or not for profit.
• Delay damage: financial loss resulting from late delivery of removal goods, as referred to in article 6:96 of the Dutch Civil Code (BW).

Article 2 — Applicability

1. The AV 2006 apply to consumer removals within a building, or involving transport exclusively by road (including transport by ferry or rail within Europe as part of the road journey), or a combination of these, insofar as they take place within, from or to the Netherlands.
2. Other general terms and conditions may be agreed for removals that are (partly) not carried out by road.
3. The AV 2006 do not apply to overseas consumer removals, to evictions, or to the sale or hire of materials with which the customer moves on their own at their own risk.

Article 3 — The quotation

1. The quotation is issued in writing or electronically.
2. The quotation states at least:
   • the work to be carried out by the Mover;
   • the price of that work, including VAT;
   • the time and method of payment;
   • that the household contents are insured during a removal within the Netherlands up to €100,000, in accordance with article 4 of these terms;
   • where known: the date and start time of the removal;
   • that the General Terms and Conditions of Het VerHuiZ- & TranZportTeam / DE VERHUIZING.NL apply to the work. A copy is sent with the quotation or provided to the customer when the agreement is concluded.
3. The quotation is dated and is irrevocable for 30 days from the quotation date.

Article 4 — Insurance of household contents

1. During a removal within the Netherlands, the Mover has insured the customer's household contents for an amount of at least €100,000 against all loss of and material damage to the household contents, in accordance with the General Insurance Conditions for Private Removal Goods (PV05). The household contents are insured on the basis of current (depreciated) value.
2. In the event of theft, cover only applies if the removal took place under the Mover's supervision.
3. For international removals or a higher insured amount, an additional premium is agreed in advance.
4. Money, securities, jewellery, precious metals, gemstones, pearls, documents and collections are only covered by the insurance if they have been handed to the Mover separately in advance, stating quantity and value.
5. Plants, perishable goods and live animals are excluded from the insurance.

Article 5 — Obligations of the Mover

1. The Mover must carry out the agreed work carefully, using sound materials and qualified staff.
2. The Mover is responsible for wrongly leaving items behind at the loading address or wrongly taking them along, if the Mover was expressly aware or should have been aware of this.
3. The Mover cannot escape liability by invoking defects in the vehicle, the materials used (except materials provided by the customer), support points used for a removal lift, or damage caused by third parties outside the customer's sphere of risk.

Article 6 — Obligations of the customer

1. Before the work starts, the customer provides all information relevant to carrying out the removal properly, including special characteristics of the household contents, restrictions at the loading or unloading address, and parking, lift or access restrictions.
2. The customer ensures that the removal goods are ready at the agreed time and that the loading and unloading addresses are freely accessible.
3. Prohibited or dangerous items (drugs, firearms, flammable or toxic substances, unlicensed software, illegal material) may not form part of the household contents.

Article 7 — Declaration of the contents of the removal goods

Before the work starts, the customer informs the Mover whether the removal goods include special items — such as heavy safes, antiques, large works of art, pianos, grand pianos, or other goods requiring special measures — so that appropriate arrangements can be made.

Article 8 — Liability of the Mover

1. A Mover who fails to meet their obligations is liable for the resulting damage, except in the case of force majeure and except for the special risks referred to in paragraph 3 below.
2. Force majeure means any circumstance that a careful Mover could not avoid and whose consequences they could not prevent. In the case of delay damage, the Mover is not liable for damage exceeding the removal price; the extent of the delay damage must be demonstrated by the customer.
3. The Mover is not liable for damage resulting from special risks associated with one or more of the following circumstances:
   • packing, unpacking, dismantling or assembling by the customer or by persons engaged by the customer on their own initiative;
   • assistance during the removal by the owner, family members, friends or third parties asked by the customer;
   • the customer's choice — despite a different offer from the Mover — for an unusual method of packing or execution;
   • the presence of items for which special measures would have been necessary, if the customer had informed the Mover about them in accordance with article 7;
   • the nature or condition of the removal goods themselves — such as leakage, deflation or melting of items, plants dying, or the loss of banknotes, securities, personal jewellery, precious metals, coins, gemstones, pearls, documents or collections — unless the customer handed these items to the Mover separately before the removal, stating quantity and value;
   • electrical, electronic and mechanical equipment no longer functioning, or no longer functioning properly.
4. If the Mover proves that the failure to perform may result from one or more of the special risks in paragraph 3, it is presumed that the failure does result from them, without prejudice to the customer's right to provide evidence to the contrary.
5. Without prejudice to the operation of this article, the Mover is not liable for damage other than that caused by failure to meet the obligations referred to in article 8.

Article 9 — Customer's duty to inform: home, layout and accessibility

The customer provides timely information about the accessibility of the loading and unloading addresses (narrow streets, low passages, limited parking space, high floors without a lift) and any exemptions or permits granted.

Article 10 — Customer's duty to inform: special items

The customer gives timely notice of special or valuable items (art, antiques, large electrical equipment, safes, pianos, grand pianos) so that the Mover can adjust equipment and staff accordingly.

Article 11 — Customer's duty to inform: dangerous and prohibited items

The customer guarantees that the removal goods do not include prohibited or dangerous items (narcotics, pornographic material, unlicensed software, flammable or toxic substances). In the event of a breach, the customer bears all resulting damage and/or fines.

Article 12 — Cancellation

1. Cancellation or rescheduling more than 14 days before the agreed date: free of charge.
2. Cancellation or rescheduling between 14 and 7 days before the date: 30% of the agreed removal price.
3. Cancellation or rescheduling between 7 and 2 days before the date: 60% of the agreed removal price.
4. Cancellation within 48 hours or failure to appear on the agreed date (no-show): 100%.
5. In the event of force majeure on the customer's side (such as illness of an immediate family member, or fire), a suitable solution will reasonably be agreed.

Article 13 — Payment

1. The Mover states the method and time of payment in the quotation. As standard: 50% deposit upon order confirmation and 50% on the day of the removal, before unloading at the new address.
2. If payment is not made, or not made on time, the work will not be started, or the removal goods will not be unloaded, until the amount due has been paid.
3. Extrajudicial collection costs in accordance with the Dutch Collection Costs Act (WIK) are payable by the customer.

Article 14 — Force majeure

Force majeure means any circumstance that a careful Mover could not avoid and whose consequences they could not reasonably prevent — such as extreme weather conditions, blockades, exceptional traffic disruption, fire, or government measures.

Article 15 — Liability of the customer

1. The customer is liable for the costs and damage suffered by the Mover as a result of not providing, or insufficiently providing, the information referred to in articles 9, 10 and 11, unless this cannot be attributed to the customer.
2. Except in the case of force majeure, the customer must compensate the Mover if, due to an act or omission of the customer, the removal agreement cannot be carried out, or cannot be carried out as agreed. Compensation is limited to a maximum equal to the removal price. In the event of cancellation, article 12 applies.
3. At the Mover's first request, the customer indemnifies the Mover against claims by third parties — including criminal fines — relating to the performance of the removal agreement, if the damage results from an act or omission of the customer in breach of any statutory provision.

Article 16 — Reporting damage

If damage to the removal goods is found upon delivery, the customer must report it to the Mover on the spot. If there is no opportunity to establish damage on the spot, the customer must declare this in writing or electronically before or at the latest at the time of delivery. It is strongly recommended to report damage in writing or electronically within two working days after the removal. If the Mover does not receive a report within 14 days after the removal, the Mover is deemed to have carried out the removal without visible damage.

Article 17 — Compensation in the event of liability

1. If a claim under the insurance referred to in article 4 is not possible, the compensation owed by the Mover for failing to meet their obligations (article 8) is limited pursuant to article 8:1182 of the Dutch Civil Code (€23,000 per household).
2. If the Mover moves more than one household under one and the same agreement, the maximum referred to in paragraph 1 applies per household.

Article 18 — Complaints

Complaints about the performance of the agreement must be submitted to the Mover, fully and clearly described, in good time after the customer has discovered the defects. Failure to submit a complaint in good time may result in the customer losing their rights in this respect.

Article 19 — Applicable law

Dutch law applies to agreements concluded, amended or supplemented on the basis of these terms, unless another law applies on the basis of mandatory rules. Disputes are submitted to the competent court in the district where the Mover is established.

Article 20 — Loan of moving boxes

Moving boxes are provided on loan, where quoted together with packing paper and packing materials. After the order confirmation, the Mover schedules an appointment to deliver the materials.

• If you later decide to keep the boxes, or if boxes are returned in an unusable condition (wet, broken, torn), €3.50 per box will be charged.
• After the removal you have 4 weeks to unpack the boxes and offer them for return. Boxes remaining after 4 weeks will be invoiced as described above.
• If you have not made contact for a return appointment after 4 weeks, all boxes still in your possession will be invoiced.

English courtesy translation of version 2026-05-06. The Dutch version is legally binding.